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Advice on other matters

MANAGING YOUR MAID

It is important to have realistic expectations when hiring maids. They come from countries that have very different cultures compared to Singapore. Many of them live in rural areas and thus are not used to such urban and developed environment like in Singapore. Quality training and briefing will help to minimise such cultural differences to a certain extent. Employers will need to assist the maid in adapting to a new cultural and work environment.
Most of these maids, except for those from the Philippines, do not communicate much in English in their home countries. They are however, taught basic English in their overseas training. Many of them need to work longer in Singapore in order to improve their English.
As an employer, you need to be responsible for the maid’s well-being. You will need to provide basic accommodation, amenities, food and medical care. For accommodation, the maid should ideally have a room by herself. If this is not possible, alternative accommodation must be planned in order for her to have an adequate sleeping space and have personal privacy. Sufficient rest must be given to the maid in order to keep her healthy and productive.
The employer is responsible for the maid’s medical care. As such, it is important to have insurance coverage for your maid which will help to cover their hospitalization expenses. Under MOM laws, it is compulsory to purchase insurance for your maid. However, note that the insurance package does not cover dental care.
Payment of salary should be either done by cash or directly credited into her bank account. We have prepared a salary schedule in which the maid signs whenever she receives her salary. This is done to prevent any disputes. It is vital to note that it is illegal for the employer to dock the maid’s salary for whatever circumstances.
Some maids would like to have off days, while some maids are agreeable with not having off day. In a case where the maid is agreeable of not having an off day, they must be compensated accordingly. Whether or not a maid has off day or not, as well as the usage of hand phones can be discussed prior to the deployment of the maid.
We understand sometimes frustration can build up over the performance of the maid. We have the appropriate resources to help alleviate the situation. We will counsel the maid accordingly and if necessary, help to transfer the maid. We, as a leading maid agency will try our best to solve your problems.

FREQUENTLY ASKED QUESTIONS (FAQS)

Most of our maids have a video recording, can be interviewed via skype or through the telephone. We do a lot of quality checks prior to the maid deployment by interviewing them personally or through our overseas counterparts. We are very established, with more than 25 years of operations. We have one of the highest success rates in the market.
We will try our best to follow a 1 out 1 in replacement policy so that you will have a maid at all times to cope with your household needs. We understand it is difficult to cope without a helper and thus, we will do our best to help while adhering to government regulations.
Yes, both are refundable to you on a pro-rated basis. Employers will need to pay the upfront loan for the maid first, but will get it back via the maid’s monthly salary. In a case where the maid is not able to due to her not finishing her contract, the agency will refund it back to you. For Insurance, what is not being used will be refunded to you via the insurance company.
We provide free counselling services to talk to the maid in order to identify and solve the problems. We have employees conversant in Bahasa Malayu and Tagalog. In a case where counselling does not work, we will advise the employer accordingly.
You should pay your FDW her salary monthly and no later than 7 days after the last day of salary period. We highly advise that you do not hold your FDW’s salary for safekeeping purposes as this might lead to potential misunderstandings.
There are 2 ways to make salary payments. The first way is to deposit into her bank account in Singapore and let her keep the bank book. The second way is to pay via cash. If payment is via cash, we have prepared a salary schedule to ensure that there are proper records beings done.
Most maids are able to work without off-days in lieu of compensation. If the employer or the maid wants an off-day, it can be arranged prior to the maid’s deployment. For usage of hand phones, it should be mutually as leed between employer and maid.
As we are dealing with human beings, we cannot guarantee that the maid will work out well. We will however, try our best to make sure the maid is up to our standard before they are deployed in Singapore.
We provide lodging accommodation for the maid if you decide to put the maid with us.
We provide a very comprehensive service package pre and post hiring of the maid. This is to ensure that we are a 1-stop agency where we provide the best and complete service.
No, we have no issues with any government authorities. We are very stringent with the relevant regulations while delivering best customer service and top quality maids.
Levy is a pricing mechanism set by the government to regulate the amount of foreign workers in Singapore. Employers are required to pay a monthly levy for the FDW. Currently, levy is at $300 (normal) and $60 (concession). Employer is entitled to a concessionary rate if there are eligible for the Young children/grandchild Scheme, Aged person scheme or the Persons with disabilities scheme. Please refer to this link (http://www.mom.gov.sg/passes-and-permits/work-permit-for-foreign-domestic-worker/foreign-domestic-worker-levy/levy-concession) for more details.

Levy payments are done via GIRO only.
You need to be 21 years of age and above, not an undischarged bankrupt and have the mental capacity to fully understand and discharge your responsibility as an employer. MOM will also consider other criteria such as your financial ability.
Typically, you would need your Notice of Assessment, Particulars(IC/Birth certificates) of yourself and the members staying in your household, and your certificate from Employment OrientationProgram (if 1st time taking a maid).

If additional maid or replacement, we would require the Work Permit particulars of the existing/previous maid.
Yes, you might be able to hire more than 1 maid, subject to MOM approval. MOM will consider applications for a 2ND maid if you have special needs such as having 2 or more children below 18 years of age or a parent/parent-in-law that is above 60 years of age living with you. MOM will also assess other criteria such as ability to maintain more than 1 maid.
You can apply for the Sponsorship Scheme if you are at least 60 years of age and not staying with any working adults.

Alternatively, you can arrange a fixed deposit of at least $50k, although subject to MOM approval.


CONFIDENTIALITY

To ensure your confidentiality, we will take reasonable steps not to disclose your personal information to any 3rd party, unless required by law or for the maid’s application process.